You will be redirected to the payment gateway page.Įnter the required payment details by the payment gateway Select your payment method and click Place order. Optional: If you have a voucher code, enter in the corresponding field to apply the promo. Optional: Add a special instruction to your order Select the shipping address or enter a new address in the required fields Log-in to your account or checkout as guest Review the items from your shopping cart before proceeding to checkout Use the search bar to look for the products you want to buy or browse freely from the categories, carousel and product banners. You may contact or call our hotline at 8-8888-627 for assistance. It may not post to your account instantly and may take several days depending on your billing cycle. A voucher credit may also be issued that can be used to re-purchase items from the online store.įor credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. For requests after 7 days from the date of payment, please e-mail Refunds may take up to 15 business days and will be processed in the form of a bank check. You will need to fill-in the details from here: to facilitate the processing of your refund request. For Dragonpay payments within 7 days, you may visit the refunds section at. Refund requests may be processed only in case of unavailable stocks. Cancellations due to change of mind may not be allowed and may incur transaction charges so review your order before proceed to pay. Orders can be cancelled when an order is a duplicate order payment is unsuccessful or incorrect information was entered upon checkout. Thus, items sold are considered as final sale and are not valid for return or refund. Please attach the sales invoice upon return or exchange.Īll items that are on clearance sale have been fully marked down due to various reasons, including any damage that may not be physically apparent. Regular items may be returned or exchanged within 7 days from the date of delivery provided that the item is in the good condition with the original packaging and accessories included. A customer service representative will get in touch to assist you. In any case that you received a damaged item, please email us within 7 days upon receipt of the item you purchased. We ensure that the items you ordered have undergone quality check before shipping. You may refer to the updated list of serviceable areas from our courier provider websites. Some areas may not be covered by the courier due to local government restrictions, inaccessible to motorized vehicles or there are no delivery hubs yet within the area. An authorization letter must be presented along with both the IDs of the consignee and the representative. We allow receiving of items only by authorized representatives. Your orders may be received by your representative as long as an authorization letter is presented along with both the IDs of the consignee and the representative. In any case, the recipient is not available the courier will schedule another delivery attempt before the items will be returned to our warehouse. The courier may contact you upon delivery to your address. Shipping to location outside the Philippines is currently not supported. National Book Store may postpone processing and deliveries in case of flood and other natural disasters to ensure the safety of its personnel. Provincial deliveries may take 7 working days or longer.ĭeliveries during sale and holiday seasons may take longer than usual. Orders received are processed from Monday to Saturday, 8:00am to 6:00pm and will be picked-up by the couriers for delivery.ĭelivery to Metro Manila and Major Cities within the Philippines may take up to 3-5 working days. Volumetric Weight Computation: (L x W x H) / 5000 Example: = (10cm x 20cm x 15cm) / 5000Īdditional charges may apply for cash-on-delivery payment option Total shipping weight may vary whichever is higher between actual weight and volumetric weight. Shipping fees are calculated depending on the delivery location and the total weight of the items on your order. For guest accounts, you may email us or call us at 8888-8627 so our customer service team can assist you. Alternatively, you may login to and go to the order history section from your account page to view the status of your orders. You may check your e-mail for the order status notifications.
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